All Sales are final. Most of the products we sell are collectible items, therefore we do not accept returns or exchange.
Please contact us if you need more information. Off the Record reserves the right to a final decision.
Customers will have 7 business days from the received date of item(s) to contact us via email regarding defective item(s), along with proof, normally pictures, of items including but not limited to, the product, the inner package, and the outer package. If we receive the communication beyond the 7 days of the receipt of the product(s), Off the Record will no longer be responsible for the product. However, we do understand that there might be special exceptions. Off the Record staff and ownership will pay careful attention to the circumstances and make decisions based on the facts received.
Upon review, Off the Record may ship back a replacement to the customer, once the defective item is returned to us and upon our examination that the defectiveness is under our responsibility. An agreed substitution may take place, if the returned item is out of stock. Off the Record is not responsible for the replacement and refund to a false report. In the event of a dispute, Off the Record reserves the right to a final decision.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs. In order to be eligible for a return you must email firstname.lastname@example.org with original order number. If your request qualifies for a refund or exchange, additional return instructions will be provided. In the case of an exchange, customer assumes responsibility for both additional shipping costs. Extra fees may be incurred for international orders.
Please note that due to the limited availability on all of our products, Off the Record cannot guarantee that an item will be replaced.
Refunds and Exchanges policy is applicable only to items purchased directly from the Off the Record website. We cannot accept exchanges or offer returns or refunds on any items purchased through any of our distributors or third party websites. Should this happen, Off the Record will direct the purchaser to the store of which their item was purchased.